Send Information to Technical Support

In order to debug your specific problem, Cleo technical support might request that you send log files, host files or both for review.
  1. In the web UI, go to Administration > License & Registration > Support Bundle. In the native UI, select Help > Support > Bundle from the menu bar.
  2. Enter a description of the problem to be included in the bundle. If they are enabled, the system log file and debug file by default are included.  The TCP/IP port usage report is always by default included. Host files can also be included; if selected, the user passwords encoded in a host file are cleared as the file is placed in the bundle. Click Send.
  3. Enter your name, company name, phone number, and email address.  The company name defaults to the license key owner.  Modify the connection type, if necessary.  Click Send.